Question 1

Do you provide support?

Accepted Answer

Yes, our Support Team is available Monday through Friday, 9am to 5pm (GMT +1)

Question 2

How do I know what price plan to choose?

Accepted Answer

If you are doing 1-2 surveys a year with a small amount of respondents we normally recommend you to start with our "Starter-Plan". To get access to certain key features such as customer hub, key metrics etc you might want to upgrade to business plan which also gives you additional seats.

Question 3

Can I upgrade from Starter Plan?

Accepted Answer

Yes, simply send us an email on info@formetrics.com (info@formetrics.com)and will we upgrade your account.

Question 4

Do I pay monthly or annually?

Accepted Answer

Our standard payment plan is an annual subscription, but we also offer a monthly payment option to accommodate your specific needs.

Opting for the monthly payment plan allows you to spread out the cost over the course of the year, providing you with greater financial flexibility. However, it's important to note that selecting the monthly payment option incurs an additional 20% charge on the total cost.

Question 5

What is your privacy policy?

Accepted Answer

You can find information on our Privacy Policies and how Data is handled at Formetrics here: https://www.formetrics.com/data-security-privacy (https://www.formetrics.com/data-security-privacy)

Question 6

Which languages do you support?

Accepted Answer

We provide our Support to all Users in English and Swedish. Our platform Language is available in Swedish, German, English, French and Spanish. For the respondents we provide our multi-language feature containing +30 languages.

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