Find the answers to all of our most frequently asked questions
Yes, our Support Team is available Monday through Friday, 9am to 5pm (GMT +1)
If you are doing 1-2 surveys a year with a small amount of respondents we normally recommend you to start with our "Starter-Plan". To get access to certain key features such as customer hub, key metrics etc you might want to upgrade to business plan which also gives you additional seats.
Yes, simply send us an email on info@formetrics.com and will we upgrade your account.
Our standard payment plan is an annual subscription, but we also offer a monthly payment option to accommodate your specific needs.
Opting for the monthly payment plan allows you to spread out the cost over the course of the year, providing you with greater financial flexibility. However, it's important to note that selecting the monthly payment option incurs an additional 20% charge on the total cost.
You can find information on our Privacy Policies and how Data is handled at Formetrics here: https://www.formetrics.com/data-security-privacy
We provide our Support to all Users in English and Swedish. Our platform Language is available in Swedish, German, English, French and Spanish. For the respondents we provide our multi-language feature containing +30 languages.