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Find the answers to all of our most frequently asked questions

  • How do I know what price plan to choose?
    If you are doing 1-2 surveys a year with a small amount of respondents we normally recommend you to start with our "Starter-Plan". To get access to certain key features such as customer hub, key metrics etc you might want to upgrade to business plan which also gives you additional seats.
  • Do I pay monthly or annually?
    Our standard payment plan is an annual subscription, but we also offer a monthly payment option to accommodate your specific needs. Opting for the monthly payment plan allows you to spread out the cost over the course of the year, providing you with greater financial flexibility. However, it's important to note that selecting the monthly payment option incurs an additional 20% charge on the total cost.
  • Which languages do you support?
    We provide our Support to all Users in English and Swedish. Our platform Language is available in Swedish, German, English, French and Spanish. For the respondents we provide our multi-language feature containing +30 languages.
  • Do you provide support?
    Yes, our Support Team is available Monday through Friday, 9am to 5pm (GMT +1)
  • What is your privacy policy?
    You can find information on our Privacy Policies and how Data is handled at Formetrics here:
  • Can I upgrade from Starter Plan?
    Yes, simply send us an email on and will we upgrade your account.
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