Feedback from your customers and employees in one platform
AI based topic and sentiment analysis
Our sentiment analysis tool utilizes proprietary algorithms and AI technology to analyze employee and customer feedback. It uncovers insights, identifies areas for improvement, and categorizes feedback into relevant themes.
Additionally, our AI technology scans all free text answers to identify the majority of responses and pinpoint constructive ideas, enhancing the analysis process and uncovering prevalent sentiments and valuable insights from text-based feedback.
Analyse and Report
Our Analyze & Reporting features provide quick and easy access to deep insights from survey responses. You can cross-tabulate, create series, compare groups, and sort responses based on various factors. Save views for later review.
Additionally, you can conveniently share the results online and export them to popular formats like PowerPoint, Excel, and SPSS for further analysis and sharing.
Elevate your customer service game with the case management module, designed to help your business improve customer service by providing a structured approach to handling customer feedback and complaints.
Take swift action on customer feedback and keep full control over every interaction for a personalised and exceptional customer experience.
Manager dashboard - Key Metrics
Empower your management team with out dashboard feature - Key Metrics - and give your managers a birds-eye view of their department/segment data. The Key metrics feature provides you with a seamless and intuitive way to compare and analyze different teams or departments, enabling you to uncover valuable insights, identify areas for improvement, and discover new opportunities.
Use standard questions such as NPS, eNPS, CSAT, NKI and/or simply create your own index of questions and follow the results via Key Metrics.
The driver analysis, allowing you to identify the key factors that influence certain outcomes or behaviors. This helps you gain a deeper understanding of the underlying drivers behind your survey responses.
Great looking survey design
Answering a survey must should not be boring. Formetrics offers multiple ready to go design templates that can also be adjusted and tailored for each customer. Our modern flow design makes sure your respondents experience your brand the way you want. Everytime!
User friendly interface
Ready to go survey templates
Target values and colors
User management & Account administration
Cross tabulation & filters
Email, Link & SMS survey disitribution
Mobile first design
Open Rest - API
Exports to PDF, Powerpoint, Excel & SPS