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Enhancing Client Relationships Through Continuous Feedback



IDG Recruitment is leveraging the Formetrics platform for ongoing feedback capture from clients after recruitment assignments. This project aims to assess client satisfaction both immediately and 6-9 months later, creating a continuous loop for feedback. Insights are then reviewed with clients to evaluate and enhance IDG Recruitment's services. This strategy highlights the dedication to continuously improving client perceptions through active engagement.

The Formetrics platform has changed the way we engage with our clients' feedback. Being able to continuously gather and analyze their insights has not only strengthened our relationships but also significantly improved our service offerings.

Maria Widegren

Business Manager | Recruitment Consultant at IDG Recruitment

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