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Elevating Customer Experience at Nalen with Continuous NPS Tracking



Nalen is using the Formetrics platform to elevate their conference and event services by continuously tracking guest satisfaction through the Net Promoter Score (NPS). This approach allows for real-time insights and immediate action based on customer feedback. With alerts set up for each response, Nalen's team could swiftly address any concerns, showcasing their commitment to enhancing the event experience and maintaining high standards of customer care.

I believe the AI functionality of the platform has been a game-changer for us. It not only speeds up our access to insights but also allows us to understand our customer feedback on a deeper level.

Hanna Lundmark

Event Manager, Nalen

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